Since I bought my truck in Florida, it was my first time there. I was in for my first oil change as it was around 3:30 pm. I was welcomed and introduced to my service rep Colin Hayes. He told me about recalls on my truck that I didn���t know about and then showed me the waiting area. After about an hour and half the truck was done with the oil change and I was on my way. Because it was late in the afternoon and it was busy the recalls were not applied. Colin said he would get back with me to see when would a good day be for me to bring the truck back. Though he never did, over all my experience was good. I���ll have to see how it goes on my next few services.